Last updated: May 14, 2026
Version 1.0
The following terms have the meanings set forth below when used in these Terms:
To use the Service, you must create an account by providing accurate, current, and complete information. You represent and warrant that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.
You are responsible for maintaining the confidentiality of your account credentials (email and password) and for all activities that occur under your account. You must notify us immediately at info@brikcrm.com if you become aware of any unauthorized use of your account.
Your account is for your business use only. You may invite team members and crew to access the Service under your account using the built-in team management features. You may not share your personal login credentials with third parties or allow unauthorized individuals to access the Service through your account.
You agree to keep your account information accurate and up to date. Brik reserves the right to suspend accounts with demonstrably inaccurate registration information.
Subject to your compliance with these Terms and payment of applicable fees, Brik grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of your Subscription, solely for your internal business operations.
You agree not to, and will not permit any User or third party to:
Brik CRM is an all-in-one construction CRM and job management platform designed for contractors and home service businesses. The Service includes, but is not limited to:
We reserve the right to modify, update, enhance, or discontinue any feature of the Service at any time. We will make commercially reasonable efforts to provide advance notice for material changes that significantly affect your use of the Service. New features may be subject to additional terms.
You retain all rights, title, and interest in and to your Customer Data. Brik does not claim any ownership rights over any of your data, leads, job records, estimates, invoices, photos, or other materials that you upload to or create through the Service.
You grant Brik a limited, non-exclusive, worldwide license to use, host, store, reproduce, process, and display your Customer Data solely as necessary to: (a) provide, operate, and maintain the Service; (b) improve and develop the Service; and (c) comply with applicable law. This license terminates when you delete your Customer Data or close your account, except as required for backup, legal compliance, or as otherwise specified in these Terms.
You are solely responsible for ensuring that your Customer Data and all content you publish or send through the Service:
We may create anonymized, aggregated data derived from your use of the Service (e.g., industry benchmarks, feature usage statistics). Such aggregated data does not identify you or any individual and may be used by Brik for any lawful purpose, including product improvement and marketing.
Brik maintains regular automated backups of the Service and its data as part of our disaster recovery procedures. However, these backups are intended for service continuity, not as a data archival service for individual accounts.
You are responsible for maintaining your own copies of important data. You may export your Customer Data at any time through the Service's export features or by contacting support. Brik shall not be liable for any loss of data due to circumstances beyond our reasonable control, including but not limited to hardware failures, natural disasters, or third-party service disruptions.
The Service may integrate with or provide access to third-party tools, platforms, and services, including but not limited to Google Calendar, QuickBooks, Zapier, Stripe, and various telephony providers.
The Service may include voice calling features such as call tracking, call forwarding, call recording, and VoIP capabilities. These features are provided through third-party telephony providers and are subject to carrier availability and network conditions.
If call recording features are available, you are solely responsible for complying with all applicable call recording laws, including one-party and two-party consent requirements in your jurisdiction. You must inform all parties on a call when recording is active, as required by law.
You are solely responsible for ensuring that all calls made through the Service comply with the Telephone Consumer Protection Act (TCPA) and any applicable state telemarketing laws. This includes obtaining proper prior express written consent before making marketing calls or using auto-dialers.
Brik does not guarantee the quality, reliability, or availability of telephony services. VoIP services require an internet connection and may be subject to latency, dropped calls, or other disruptions. Telephony features should not be relied upon for emergency (911) services.
Brik CRM provides messaging functionality that allows businesses to communicate with their customers via SMS. These messages may include appointment confirmations, service reminders, technician arrival notifications, estimates, invoices, job updates, and other service-related communications.
Messages are sent only to individuals who have provided their phone number to the business and have consented to receive SMS communications. By providing a phone number through a service request form, booking, estimate request, or other communication channel, users consent to receive SMS messages related to their service request or account activity.
Businesses using the Brik CRM platform are responsible for obtaining proper consent from their customers before sending SMS messages. This includes providing clear disclosure at the point of phone number collection, such as:
"I agree to receive SMS notifications, appointment reminders, and service updates from [Business Name]. Message frequency varies. Message and data rates may apply. Reply STOP to opt out."
Message frequency varies depending on the customer's interaction with the business and the services requested. Message and data rates may apply depending on the recipient's mobile carrier and plan.
Recipients can opt out of SMS communications at any time by replying STOP to any message. Once opted out, the user will no longer receive SMS messages from that business unless they opt in again. For assistance, reply HELP to any message or contact the business directly.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Phone numbers and other personal information collected through the platform are never sold, rented, or shared with third parties, and are used solely for operational communication purposes.
SMS delivery is subject to carrier availability and may be delayed or not delivered depending on the recipient's mobile network. Neither Brik nor participating carriers are liable for delayed or undelivered messages.
Brik CRM provides tools to facilitate consent collection, but each business is independently responsible for compliance with applicable messaging laws, carrier requirements, and regulations including TCPA and CTIA guidelines. Brik CRM messaging services comply with CTIA guidelines and U.S. carrier requirements for A2P 10DLC messaging.
The Service may include AI-powered features for smart scheduling, estimate generation assistance, lead scoring, automated follow-ups, content suggestions, and other purposes. These features use artificial intelligence and machine learning to analyze data and generate recommendations.
AI-generated content, recommendations, and outputs are provided as suggestions only and are not guaranteed to be accurate, complete, or appropriate for your specific circumstances. You are solely responsible for:
AI features may process your Customer Data to provide personalized recommendations and insights. Our use of AI is governed by our Privacy Policy. We do not use your Customer Data to train general-purpose AI models without your explicit consent.
You agree not to use AI features to generate content that is illegal, harmful, deceptive, discriminatory, or in violation of these Terms or applicable law.
Brik may, from time to time, release updates, patches, bug fixes, and new features to the Service. These updates may be applied automatically. We will use commercially reasonable efforts to maintain backward compatibility, but some updates may require changes to your workflows or configurations.
Support is available based on your Subscription plan. Support channels may include email, live chat, and help documentation. We aim to respond to support requests promptly but do not guarantee specific response times unless otherwise stated in your Sales Order or Subscription plan.
We may perform scheduled maintenance with reasonable advance notice. We will use commercially reasonable efforts to perform maintenance during off-peak hours and to minimize disruptions to the Service.
The Service, including all software, code, algorithms, design, user interfaces, text, graphics, logos, icons, images, audio, and other content (excluding Customer Data), is the exclusive property of Brik CRM and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in the Service.
Your license to use the Service is limited to the rights expressly granted in Section 3.1. All rights not expressly granted are reserved by Brik.
If you provide us with feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant Brik an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate such Feedback into the Service for any purpose without compensation or attribution to you.
"Brik CRM," the Brik logo, and related marks and logos are trademarks of Brik CRM. You may not use our trademarks without our prior written consent. All other trademarks appearing in the Service are the property of their respective owners.
Access to the Service requires payment of subscription fees as described on our pricing page or in your Sales Order. All fees are quoted and payable in U.S. dollars unless otherwise stated.
Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Your Subscription will automatically renew at the end of each billing cycle at the then-current rate, unless you cancel before the renewal date.
Certain features and services (such as SMS messages, phone minutes, additional storage, and premium integrations) may incur usage-based charges in addition to your base subscription fee. These charges will be billed in arrears and added to your next invoice.
Payment is processed securely through Stripe. By providing a payment method, you authorize Brik to charge your payment method for all fees incurred under your account. You are responsible for keeping your payment information current.
We may change our pricing with at least 30 days' written notice before your next billing cycle. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not agree with a price change, you may cancel your Subscription before the new pricing takes effect.
Subscription fees are generally non-refundable. If you cancel your Subscription, you will retain access to the Service through the end of your current billing period. No partial refunds are issued for unused time within a billing period. We may offer refunds at our sole discretion on a case-by-case basis.
If payment is not received by the due date, we may:
All fees are exclusive of taxes. You are responsible for paying all applicable sales, use, VAT, or other taxes imposed by any jurisdiction in connection with your use of the Service, excluding taxes based on Brik's income.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against any violation of these prohibited uses, including suspending or terminating your account and reporting violations to law enforcement authorities.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRIK DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, BRIK DOES NOT WARRANT THAT:
BRIK DOES NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS FROM THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LEAD VOLUME, CONVERSION RATES, REVENUE GROWTH, OR CUSTOMER SATISFACTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BRIK CRM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF BRIK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BRIK'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO BRIK DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Brik CRM and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:
These Terms become effective when you create an account and remain in effect until your account is terminated in accordance with this Section.
You may cancel your Subscription and request termination of your account at any time through your account settings or by contacting us at info@brikcrm.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.
We may suspend or terminate your account and access to the Service, immediately and without prior notice, if:
We reserve the right to terminate free or trial accounts that have been inactive for more than 90 days, with 30 days' prior notice.
Upon termination, your right to access and use the Service ceases immediately (or at the end of your billing period for voluntary cancellations).
You may request an export of your Customer Data within 30 days of termination by contacting us at info@brikcrm.com. We will provide your data in a commonly used, machine-readable format.
After the 30-day data export window, we may permanently delete your Customer Data in accordance with our data retention practices. Certain data may be retained longer as required by law.
The following sections survive termination of these Terms: Definitions (1), Pro Content (5), Ownership and Licenses (12), Fees owed (13), Disclaimers (15), Limitation of Liability (16), Indemnification (17), Consequences of Termination (19), Governing Law (20), and General Provisions (21).
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles.
Before initiating any formal dispute resolution, you agree to first contact us at info@brikcrm.com and attempt to resolve the dispute informally for at least 30 days.
If the dispute cannot be resolved informally, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the English language and held in the State of California.
YOU AND BRIK CRM AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree, the arbitrator may not consolidate more than one person's claims.
Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.
Nothing in this Section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
These Terms, together with our Privacy Policy and any applicable Sales Order, constitute the entire agreement between you and Brik CRM regarding the Service and supersede all prior agreements, understandings, and communications.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Brik to be effective.
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. Brik may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets without your consent.
Brik shall not be liable for any failure or delay in performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, government actions, pandemics, epidemics, power failures, internet or telecommunications disruptions, or third-party service outages.
Brik may provide notices to you via email to the address associated with your account, through the Service interface, or by posting on our website. Notices are deemed received when sent via email or when posted. Notices to Brik must be sent to info@brikcrm.com.
The relationship between you and Brik is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
If you have any questions or concerns about these Terms and Conditions, please contact us:
Brik CRM
Email: info@brikcrm.com
Support: info@brikcrm.com
Website: brikcrm.com