Last updated: March 9, 2026
Brik CRM ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at brikcrm.com.
Account Information: When you create an account, we collect your name, email address, company name, phone number, and billing information.
Usage Data: We automatically collect information about how you interact with our services, including IP address, browser type, device information, pages visited, and features used.
Customer Data: Information you input into Brik CRM about your clients, jobs, estimates, invoices, and crew members is stored securely on your behalf.
Communications: When you contact us for support or inquiries, we collect the content of those communications.
We use the information we collect to:
We do not sell your personal information. We may share your data with:
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
We retain your account data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
Depending on your location, you may have the right to:
Brik CRM provides messaging functionality that allows businesses using the Brik CRM platform to communicate with their customers via SMS. These messages may include appointment confirmations, service reminders, technician arrival notifications, estimates, invoices, job updates, and other service-related communications.
Phone numbers and other personal information collected through the platform are used solely for operational communication purposes such as service notifications, appointment reminders, invoices, and account updates.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Messages are sent only to individuals who have provided their phone number to the business and have consented to receive SMS communications. Message frequency varies depending on the customer's interaction with the business and the services requested.
Message and data rates may apply depending on the recipient's mobile carrier and plan. SMS delivery is subject to carrier availability and may be delayed or not delivered depending on the recipient's mobile network.
Recipients can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact the business directly.
Businesses using the Brik CRM platform are responsible for obtaining proper consent from their customers before sending SMS messages. Brik CRM provides tools to facilitate consent collection, but each business is independently responsible for compliance with applicable messaging laws and regulations.
Brik CRM messaging services comply with CTIA guidelines and U.S. carrier requirements for A2P 10DLC messaging.
We use essential cookies to operate our services and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.
Our services are not intended for individuals under 16. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
If you have questions about this Privacy Policy, please contact us at support@brikcrm.com.